Responsible Gambling

We are committed to safer gambling and to keeping play at Lucky Elf controlled and enjoyable. We place player safety at the heart of our service and provide clear tools and guidance so you can manage your activity, set sensible limits and step away when you need to. If you ever want help, our support team is available to assist you with account tools or to point you towards specialist advice.

Our player protection principles

We aim to ensure that gambling remains a form of leisure. We promote transparent choices, fair play and easy access to control tools. We expect customers to gamble only with money they can afford to lose, and we act swiftly if there are signs of risky behaviour. Privacy and discretion are maintained when you use self-protection features.

Activity control tools

You can manage your account anytime from the Responsible Gambling section in your profile. Available tools include deposit limits, loss limits, session reminders, time-outs and self-exclusion. These options are immediate and designed to help you control how often and how much you play.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Suggested ranges are flexible so you can choose amounts that suit your budget. Limits can be lowered instantly and increased only after a cooling-off period.

Loss limits

Loss limits let you cap the amount you are willing to lose over a chosen period. Once the limit is reached, further play will be restricted until the period ends or you change your settings after the required delay.

Time limits and session reminders

Use session reminders to receive an alert after a set length of play, or set automatic session time limits to pause activity. Short breaks can help keep play in perspective.

Self-exclusion

If you need a longer break, self-exclusion periods are available for six months and longer. During self-exclusion your account will be closed for real-money play and access to marketing communications will be stopped. Our support team can guide you through the process and provide information on returning to play after the exclusion ends.

Recognising signs of problematic behaviour

Early signs to watch for include chasing losses, increasing deposit amounts, borrowing to fund play, hiding activity from others, or neglecting work and personal responsibilities. If you notice these changes in your own behaviour or that of someone close to you, act early and use the support tools available.

Practical tips for staying in control

Set realistic budgets before you play, use deposit and loss limits, take regular breaks, and never gamble to solve financial problems. Treat gambling as entertainment, not income. Talk to a friend or contact our support team if you feel unsure about your play.

Professional help and support organisations

If you need further help, speak with our support team at [email protected] or use live chat. You can also contact specialist UK organisations such as GamCare and Gambling Therapy for confidential advice, counselling and practical tools. If you are in immediate crisis, please contact your local emergency services.